Operations Suite
One response layer across every channel you already use.
WhatsApp, web, voice and email answered immediately. Clean escalation when judgment is required. A knowledge base that actually stays current.
The pain
What is leaking today
Customers wait in the wrong queue
WhatsApp is one person. The website is a form. Voice is a missed call.
The same question is answered five ways
Policy lives in heads. New hires invent a version.
Escalation is a dump
Humans inherit a transcript with no context, so they start from zero.
How Spark solves it
The system, not another tool
One brain, every channel
The same knowledge answers WhatsApp, web, voice and email — with identity carried across.
Escalate with a brief
When the agent is unsure, a human gets the thread, the intent and the suggested next step.
Knowledge that updates from the work
New answers and policy changes feed the agent the same day, not next quarter.
How it works
From intake to a number you can run
- 01
Connect channels
WhatsApp, web, voice and email share one inbox.
- 02
Ground knowledge
Policies, products and FAQs become the source of truth.
- 03
Respond
Agents answer immediately, in your tone.
- 04
Escalate
Judgment cases arrive with a brief, not a raw dump.
- 05
Learn
New answers feed the knowledge base the same week.
Capabilities
What you can actually do with it
WhatsApp agent
Business API conversations with qualification, FAQs and handoff.
Voice agent
Answer, route and summarise calls in the same knowledge layer.
Web agent
On-site chat that can book, answer and open a ticket.
Email agent
Triages, drafts and files — humans send the exceptions.
Knowledge base
Approved answers, products and policies the agents are allowed to use.
Ticket triage
Priority, owner and SLA from the first message, not after a human reads it.
What changes
- First response in seconds
- Fewer repeat questions
- Humans handle judgment, not FAQs
See Customer Experience OS against your week.
A 45-minute session with a systems architect — we will tell you if this is the first win, or if a simpler move is enough.